Refund Policy

AJR is offered as a subscription. Fees, the billing cycle (for example monthly or annually), and any applicable taxes are shown at the time of purchase. Unless you cancel, subscriptions renew automatically for the same period.

If you believe you were charged in error, or the service was materially unavailable due to a fault on our side, contact us within 14 days of the charge and we will review your request. Approved refunds are issued to the original payment method.

Except as required by applicable law, fees for a billing period that has already started are generally non-refundable, including where an account is used only partially during that period. One-time setup or add-on fees may also be non-refundable where stated at purchase.

You may cancel your subscription at any time from your account or by contacting us. Cancellation stops future renewals; you keep access until the end of the current paid period, after which billing stops.

Send your request to sales@ajer.io from the email associated with your account, including the invoice or payment reference and the reason for the request. We may ask for additional details to verify the charge.

Once approved, refunds are processed to your original payment method. The time for the amount to appear depends on your bank or payment provider and is typically within several business days.

For any question about payments, cancellations, or refunds, contact us at sales@ajer.io.